Privacy Policy

This Privacy Policy explains how WEB AL EOOD collects, uses, and protects your personal information when you use this website or engage our services. We handle your data in accordance with GDPR and Bulgarian data protection law.

• Contact information — name, email, phone, company details when you reach out
• Project information — requirements, technical specs, and business needs
• Communication records — emails, messages, and meeting notes
• Usage data — IP address, browser type, and pages visited
• Payment information — billing details processed via third-party processors
• Technical data — device info, log files, and cookies for site optimisation

• Contract performance — processing necessary to fulfil our engagement
• Legal obligations — compliance with Bulgarian law and EU regulations
• Legitimate interests — providing and improving our services
• Consent — your explicit consent for analytics and marketing communications

• Deliver the services you request
• Communicate about projects, updates, and service-related matters
• Process payments and maintain financial records for tax compliance
• Improve the website and our services
• Comply with legal obligations and resolve disputes
• Protect against fraud and ensure website security

We do not sell, rent, or trade your personal information. We may share it only:

• With your explicit consent
• With service providers who help deliver services (payment processors, hosting, communication platforms)
• When required by law or to protect legal rights
• With professional advisors (lawyers, accountants) for legal and tax purposes

We use the following types of cookies:

• Essential cookies — required for basic website functionality
• Analytics cookies — to understand how visitors use the site (Google Analytics)
• Preference cookies — to remember your settings

You can control cookie preferences via your browser settings or through our cookie banner. Disabling cookies may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction — including encryption in transit and at rest, secure servers, and access controls. No method of internet transmission is 100% secure; we cannot guarantee absolute security.

• Project-related information — retained for 7 years as required by Bulgarian law
• Financial records — retained per Bulgarian accounting regulations (minimum 5–7 years)
• Communication records — retained as needed for contract performance and disputes
• You may request deletion at any time, subject to legal retention requirements

• Access — obtain a copy of your personal information
• Rectification — correct inaccurate or incomplete information
• Erasure — request deletion (subject to legal retention requirements)
• Restriction — object to or limit certain processing
• Portability — receive your data in a machine-readable format
• Withdraw consent — at any time where processing is consent-based
• Lodge a complaint — with the Bulgarian Commission for Personal Data Protection (CPDP)

Your information may be transferred to and processed in countries other than your own. Any transfers outside the EU are protected by appropriate legal mechanisms — Standard Contractual Clauses, adequacy decisions, or your explicit consent.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

To exercise your privacy rights or ask questions about this policy, contact us at: